![g data antivirus issues g data antivirus issues](https://westerntechies.com/wp-content/uploads/2019/05/services-gdatamobilesecurity-780x405-600x312.png)
#G DATA ANTIVIRUS ISSUES SOFTWARE#
Panda blocking EasyAntiCheat is not a major issue for us but I would assume that it will give a bad impression from your software as EasyAntiCheat is being used in over 14 popular PC-games and we have over 300 000 daily unique users world-wide. I hope that you can forward our message to some higher level department in your company that handles requests like this. G Datas record over the last few years has also been very strong, with only a handful of no-shows and no problems passing. This means that any checksum-based white-listing won't work as the checksum could change in a matter of hours.
#G DATA ANTIVIRUS ISSUES DRIVER#
The kernel driver is streamed from our CDN every time the player opens the EAC protected game and the streamed kernel-driver might change sometimes 5-10 times a day. The problem is that in order to white-list EasyAntiCheat you would need to white-list our code-signing certificate that is used in the EasyAntiCheat.sys file (our Windows kernel-driver). This means that when our software changes it won't cause the white-listing suddenly to stop working.
![g data antivirus issues g data antivirus issues](https://find-your-software.com/g-data/i/antivirus-mac.png)
Companies/products such as F-Secure, Avira, Avast, G-Data and Symantec have white-listed our code-signing certificates in order to solve the false positive issue completely. Due to the way EAC works we have had problems with other anti-virus companies as well, and we are a trusted white-list partner with many of the major security companies. We work by sandboxing the game and our kernel-driver protects any code injections, hacking attempts etc. Let me explain this issue in more detail:ĮasyAntiCheat is a game security solution used to prevent hacking in online PC-games.
![g data antivirus issues g data antivirus issues](https://sm.pcmag.com/t/pcmag_in/photo/i/infected-c/infected-code_7ar2.1920.jpg)
Could you inform us what is the situation of this false positive request? We have sent our software package (including kernel-driver and code-signing certificates) to at but we have not received any response. We have a problem with Panda Antivirus which is preventing EasyAntiCheat service from starting and loading our Windows kernel driver into memory.